I don’t have much to add, most of my requirements are about good quality invalidation search as that’s what our firm is specialized in doing. The star point for me in your capability and services is how well you extend the search after my feedback in the invalidation projects. I am not sure if all companies follow this practice but I am quite happy to get your results and the routine feedback call you set up after the project is delivered.
Our corporate team has 4 divisions and we need a lot of work on the business use of patent data (Patent-Informatics). I got impressed with your dashboard capabilities, especially when you can ensure the accuracy of data behind the dashboard story boards. This is quite a powerful tool with our internal customers as we need to present the patent picture very often.
As you know I work with you on FTO matters in consumer products industry. My project technologies are simpler but I need first turnaround times and clean reporting to make a go and no go decisions. I am happy with the work I have been doing with you – it is good value for money and crisp reports, exactly what I want. Further the particular point which has impressed me is – faster responses. I have told this earlier too but I reiterate the same point, you have made sure I get the reply same day, within few hours which is impressive
As you know, I use you for patentability searches and I know you are not the cheapest one, neither I search for the cheapest vendor. Why I still use you is because you respond fast, you tell me if you can do the search, you refuse when the search is not within the time frame when you can spend experienced resources. Now, this is important to me because I have seen a lot of companies doing ‘shoddy work’ just because they could not say no. Your work quality is what I expect from search industry but I get value from surrounding business information that you share in the report. In short, I am getting more value for the price I pay.
If I were to give you a testimonial, I will praise for your reporting format especially the level of detail you can capture in the analysis. Another aspect that struck a chord with me is how the file history was taken into account for understanding claim scope - this saves me time and shows your ability to do good work.